Return & Exchange Policy

What to do after the sale of the product


 Product quality problems:
After the customer receives the goods, he claims that the product has quality problems (that is, the customer receives defective products), and provides pictures or videos to send to the after-sales customer service mailbox (aftersaleservice09@gmail.com) by email to find customer service claims or reissue ; If the negotiation is invalid, paypal arbitration can be initiated to request the paypal platform to intervene to determine the RMA.


survalue does not accept unreasonable returns:
The customer's subjective reasons (such as not as comfortable as imagined, suddenly no longer wanting, and the logistics are not in a hurry to request a return, etc.) return the goods as unreasonable returns.